Ordering & Delivery
If you have any queries about our products, or would like to know more information, please:
Call us on: 01799 531233
Email us via our Contacts page
Shipping & Delivery
We are a small company who aim to provide excellent customer service. Please contact us if you have any queries about your order. We endeavour to provide a prompt and efficient service.
Standard postage within the UK is by either: Royal Mail 48, Royal Mail Tracked with Signature or Parcelforce depending on the size, weight and value of the item. We aim to dispatch products within 2 working days of an order.
RM 48 takes around 3 working days to deliver, and a tracking number is provided. Tracking is not updated until a delivery attempt is made to the customer. Until that time, when the tracking number is entered into the Royal Mail track and trace website it will report "an update will only be provided when we attempt to deliver your item." Thank you for your patience.
We ship overseas using the air mail tracked services of Royal Mail, Parcelforce, UPS, Fed Ex or DHL. You are kindly responsible for any customs charges should they be levied in your country.
Before committing to a purchase, you can check the postage charge for a particular product by clicking on 'add to cart' for the product then click on 'view cart' and then click on 'calculate shipping cost' and enter the country you'd like the item sent to.
For larger antiques, you are welcome to pick up the item by appointment or to arrange your own courier collection.
If you wish to return an item it must be received back in perfect condition in its original packaging, with the dispatch paperwork, within 14 days of receipt. We ask you to pay the returns postage and we will refund you the selling price, via the payment method you used (not including the original postage costs). Items received back damaged will not be refunded. It is always advisable to send returns by recorded delivery.
In the rare event that an item is damaged or faulty, please notify us immediately and return the item in its original packaging within 14 days for a full refund or replacement.
Many thanks for your cooperation and interest.